Helping Hands and Hardship Assistance

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Find resources including utility payment assistance, housing programs, support for veterans, and more.

Utility Payment Assistance Support Agencies

Helping Hands – Benton Franklin Community Action Committee

The City of Richland's Helping Hands program provides extra support to those in need. Helping Hands is run by Community Action Connections (CAC). Call CAC at 509-545-4042 for more information on how to apply and get the funds you need.

Call to Apply

Donate to Helping Hands

To donate, please complete the donation form and return with your payment or mail to:

City of Richland, Attn: Customer Service Office MS-10
625 Swift Blvd.
Richland, WA 99352

Other ways to donate:

One-time payment
Recurring monthly donation
Rounding up your utility bill

Donations can be modified or cancelled at any time.

Donate Now

St. Vincent de Paul

The mission of Christ the King Parish is to help meet the needs of low-income members of our community. Requests include utility assistance, furniture, transportation, and temporary housing. SvdP has access to additional organizations, should the need arise. For assistance, please call the SVdP message line at 509-946-1325.

Call Today

Additional Resources

Utility Discounts

You may be eligible to receive discounts on your utilities. To qualify, you must meet the income requirements outlined in the Richland Municipal Code.

To apply or for more information:

Application for Low-Income Utility Discounts
Visit My Utilities
Contact Customer Service:
- Phone: 509-942-1104
- Email: CustomerService@ci.richland.wa.us
- Visit: 625 Swift Blvd., Richland, WA 99352

Equalized Payment Plan

An equalized payment plan allows you to pay a set amount on utilities each month, making utility costs more predictable.

To sign up, complete our Request to Establish Equalized e-form or contact Customer Service at 509-942-1104 or email CustomerService@ci.richland.wa.us.

Housing Programs

We are happy to connect residents to resources and support needed to secure housing. To learn more, please contact the City of Richland Development Services at 509-942-7580.

Benton Franklin Community Action Committee LIHEAP

Low-Income Home Energy Assistance Program (LIHEAP) is a federally funded program that helps low-income households with heating costs during the winter. For information, contact Community Action Connection (CAC) at 509-545-4042 or visit www.bfcac.org.

Benton County Human Services

Benton County offers services to customers who are in need. Services include housing, development disabilities, jobs, emergency services, community resources, and more. For more information, call 509-783-5284 or visit www.co.benton.wa.us.

Department of Social and Health Services

Washington State Department of Social and Health Services (DSHS) offers emergency programs. These programs include funding to help cover basic needs such as food, housing and help paying utility bills. Go to the DSHS website or contact a case worker for information.

Washington 2-1-1

Washington 2-1-1 helps connect individuals to community resources. Get information about resources including utility assistance, transportation, food and shelter and more. Dial 211 or visit www.wa211.org.

Veterans

Washington Serves

WAServes offers transitioning service members, veterans and their families access to vital resources. Resources include legal aid, housing, emergency needs, employment, financial help, and more. For information, visit www.washington.americaserves.org.